Privacy Notice


Crest Foods, Inc. is authorized by Nestlé® to feature Nestlé® Toll House® products. Café by Chip® is a registered trademark of Crest Foods, Inc. Nestlé®, Toll House®, Nestlé® Makes the Very Best®, Nescafé® and certain other marks featured on this website and in cafés are registered trademarks of Société des Produits Nestlé® S.A., Vevey, Switzerland. Each franchise café is independently owned and operated by a non-Nestlé® entity under a franchise agreement with Crest Foods, Inc., the franchisor. All product information materials produced here on this website are copyrighted and property of Crest Foods, Inc. No portion of this material may be reproduced, retrieved, stored in a retrieval system, or transmitted in any form or by means without prior written permission of Crest Foods, Inc. and is subject to the United States copyright laws.


Crest Foods, Inc. has developed this Privacy Policy to explain why we collect particular information and how we will protect your personal privacy within our brand website for Nestle Toll House® Café by Chip® found at (the “Site”). Ensuring the privacy and security of your personal information is of upmost importance to us. Our privacy policy details the information we collect about you, how and why we use the information and the choices you have to restrict our usage of the information. The Site may contain technical inaccuracies or typographical errors and from time to time changes are made to products and to this Site. The information provided on the Site is provided as is without warranty of any kind, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.


Personal information you provide to us while creating or updating an account and at checkout is maintained in private files on our secure web server and on our internal systems. If authorized by you, we may also access profile and other information from services like Facebook. In serving you, we may use or store your precise geographic location, if you give us permission to do so. We do not use or share this data for any other purpose. Many devices will indicate through an icon when location services are operating. We only share this location information with others as approved by you. We also use ?cookies? to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our Site presentation and your overall shopping experience. You can contact us by email to request to see any personally identifiable information. We may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith believe it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of our corporate family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards. We generally do not share personally identifiable information with other companies. We do not allow advertising companies to collect data through our service for ad targeting. You can easily update your account information by logging on to the Site and clicking Your Account. We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. Information we collect may be stored or processed on computers located in any country where we do business.


We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other Nestlé® Toll House® Café by Chip® news. Email addresses collected at are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, click here or contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.


We contract with an outside service provider to help us better understand your use of Our service provider places cookies on your computer to collect various kinds of information for us related to your use of, so that we may continue to refine and improve the Site for our customers. We do not allow our service provider to collect any credit card, user name or password information, nor do we allow them to use any of the data they collect for us for any purpose other than the improvement of our Site. Additionally, our service provider is contractually required to maintain all the information collected for us in strict confidence.


The Site has reasonable security measures in place to protect the loss, misuse and alteration of the information under our control. When you submit sensitive information via our Site, such as credit card or other financial information, that information is subject to secure sockets layer (SSL) encryption technology. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your personal information during transmission, we cannot ensure or warrant the security of any information you transmit to us or receive from us. We urge you to take steps to keep your personal information safe (including your account password), log out of your account after use, and close your web browser. If you still have any concerns about ordering electronically, please call your local café and place your order over the phone. Have the product and sku#, quantity and special instructions ready for each item you wish to order. You can also print your shopping basket page and mail it to:

Crest Foods, Inc.,
101 W Renner Rd, Suite 240, Richardson, TX 75082
Attn: Order Processing

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

POLICY CHANGES may periodically update this Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our Site you agree to accept any changes made to this policy. Our Privacy Policy only addresses the use and disclosure of information we collect from you on our Site.

Feel free to contact us with any questions about our Privacy Policy.
EMAIL: [email protected],
PHONE: 214-495-9533,
FAX: 972-619-6056


Visitors to the Site who may be interested in receiving information on becoming a franchisee may visit the “Own a Cafe” portion of our Site.


Site visitors desiring to apply for a franchise may complete the Franchise Application located on the Site. This application by necessity requires the submission of a considerable amount of personal information, including personal financial information, including without limitation: name, address, email, birthdate, Social Security Number, spouse’s name, birthdate and Social Security Number, financial asset descriptions and amounts, information regarding citizenship or resident alien status, employment history, criminal record, and information relative to credit history such as past or current bankruptcy or litigation. The information you submit on the Franchise Application is provided under Secure Socket Layer (SSL) encryption. We may also collect information about you from third party public and private sources, including those that you consent to as part of the Franchise Application (namely, reference checks, credit reports, criminal and other investigative reports). As enhanced by these sources, the personal information you provide is used internally by us to assess your fitness to obtain a franchise and to communicate with you throughout the process. In the process of acting upon an application, we may disclose to an employer or other reference provided by you or described in your employment history that you have made on the Franchise Application. The information provided as part of the Franchise Application will not be sold or shared with third parties, and will be held and protected as stated generally in this Privacy Policy for all personally identifiable information collected by us. Should you desire to withdraw an application for a franchise, amend your prior application, or have your personal information deleted from our systems, please contact us as noted above and we will act upon your request as appropriate. Please note, however, that in certain circumstance we may still retain your information in our files in order to resolve disputes or due to technical and legal requirements involving our information systems and operations.